For the services contracted, 50% advance payment should be made to hold the booking on confirmed basis + 50% of balance amount should be paid 15 days before your arrival & full n final amount before check out – but definitely before the commencement of the services. Prince Palace hold the right to decide on the amount to be paid as advance payment, based on the nature of service & the time left for the commencement of the service.
Besides above, In certain case of high peak season hotel bookings (from 1st Oct to 31st March) during Festival (like Dev deepawali, Christmas/ New Year etc) or during fairs/festivals, full payment may be required in order to hold space on CONFIRMED BASIS. Please note that such payments are NON REFUNDABLE.

Mode of Payment

Advance payment can be made through NEFT Transfer to our bank or through Cheque through credit cards. We accept Master and Visa Credit cards. Upon arrival in Varanasi, U.P, INDIA, the payment can be made in cash. In case of payment through credit card, a small amount of bank processing fee would be applicable on the amount being paid by credit cards.

Payments for Indians /by wire transfer

Refund

In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.